What is your return and refund policy?
Below is information on how we handle returns and refunds.
Returns
We’re accept returns / exchanges on unopened items within 30 days of delivery. Since we offer free shipping on all
original orders, we just ask that customers cover the return shipping cost.
To request a return, just email us at hello@stripedseed.ca with your order number and we’ll provide instructions and the
different options available for shipping the order back to us.
Refunds
We stand behind the quality of every bag of seed we sell, and we want you to feel confident choosing us for your lawn
projects.
Because results can vary depending on climate, timing, and how the seed is applied, we don't offer blanket guarantees —
but we do want to help when things don’t go as planned.
If you’ve followed our recommended seeding practices and are seeing little to no germination after a reasonable window
of time, we invite you to reach out. We may ask for photos or additional information to better understand what happened,
and we’ll work with you to find a fair solution — whether that’s troubleshooting or a replacement.
Refunds are evaluated on a case-by-case basis. We’re a small Canadian company that cares deeply about your lawn and your
trust, and we’ll always do our best to make it right.